Please complete the following form to raise a new return request with your local Embed service team.
Before submitting your RMA request, please confirm whether any of the following conditions apply, as they may void the warranty:
Cosmetic damage, including but not limited to cracked screens, scratches, broken plastic, and discoloration.
Damage caused by normal wear and tear or otherwise due to the normal aging of the Equipment.
Damage caused by accident, abuse, misuse, or any external cause, including but not limited to liquid damage, staining, rust, or corrosion.
The serial number on the Equipment has been removed, altered, defaced, damaged, or has become unreadable.
Equipment, such as a scanner or smartTOUCH reader, that has been opened, disassembled, modified, tampered with, or altered in a manner that changes its functionality or capability.